UPLUS is obligated to provide the return service to all customers. The return service is currently available to the country of purchase.
Cancel and Return Policy
Customers can request a return within 30 days of receipt of the product(s).
If you need to return an item, please first contact us email at support@uplusbattery.com to initiate the process.
1. Cancellation Before Shipment
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If your order has not yet been shipped, you may cancel it free of charge.
2. Cancellation During Transit (After Shipment, Before Delivery)
- However, if the product has already been shipped, a $15 intercept fee will be charged.
3. Refund Policy After Receiving the Item
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Option 1: Self-Arranged Return
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You may ship the item back to us at your own expense + transaction fees.
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Option 2: Uplus-Arranged Return
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Please contact support@uplusbattery.com for assistance. We will help you create a return label and process your refund after receiving your returned items. And you will be responsible for 50% of the return shipping cost + transaction fees.
- Note: For battery products, using our logistics service is often more cost-effective than self-arranged shipping.
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Once the returned item arrives at the Uplus warehouse, we will process your refund within 14 business days and send a confirmation to your registered email address. All refunds are issued to the original payment method.
If you do not receive your refund within 14 business days, please email us: support@uplusbattery.com
4. For Quality Issues.
UPLUS will give you a full refund or one-time free replacement after you receive the goods. and Uplus will cover the shipping costs accordingly.
5. Receiving a Lost/Damaged Product
If a product is undelivered or missing, please contact us immediately.
If you have received a damaged product, or if you have received an incorrect or incomplete product, please contact us immediately and provide video and/or pictures as proof.
Important Notes:
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Battery Size Verification: Before shipment, please double-check your battery dimensions. If a return is requested due to incorrect sizing, you will still be responsible for 50% of the logistics fee + transaction fees.