Shipping Policy

Shipping Policy

We aim to ship all paid orders on the same day they're placed. However, shipments may take 1-2 business days due to circumstances beyond our control, such as missed shipping cutoff times, holidays, and weekends. 

Once your order ships, you'll receive a Shipment Confirmation email with your tracking number(s). The tracking number becomes active within 24 hours. Most uplusbatteries.com orders ship via FedEx. For shipping, you can track your order through: https://uplusbatteries.com/pages/track-your-order. Delivery typically takes 3-5 business days.

Note: While we do not ship directly outside the 48 United States, If you want to work with us on a reseller model, please contact us via email: uplus@uplusbattery.com.

Shipping Damages

uplusbatteries.com is not responsible for any products damaged or lost during shipping. If you have received a damaged order or a lost package, please contact us within 14 days via email at support@uplusbattery.com with the relevant video and images.

Shipping Fee

We will charge you the shipping fee under these circumstances:

  1. If you cancel your order after shipment without any reason, we'll charge the shipping fee and transaction fee based on the payment channel; About UPLUS return and refund policy: https://uplusbatteries.com/pages/return-refund-policy
  2. Any defects or damages caused by exposure to excessive heat, liquids, or other external causes;
  3. Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;
  4. Any defects or damages caused by misuse of products, unauthorized modification, disassembly, or operation not by the official instructions or manuals;
  5. After you purchase the battery, we will send you an email to double confirm the battery size, if there is an error in the battery size and you need to return or exchange the battery, we will charge you the relevant logistics costs.

International Shipping Policy

 

Shipment to Japan

Currently, we can only ship to Japan. Shipping is available to Japan's main islands with 47 major prefectures, including:

Hokkaido, Hiroshima, Okayama, Shimane, Tottori, Yamaguchi, Aiichi, Gifu, Mie, Shizuoka, Nagano, Shingata, Akita, Aomori, Iwate, Fukui, Ishikawa, Toyama, Fukushima, Miyagi, Yamanashi, Chiba, Gunma, Ibaraki, Kanagawa, Saitama, Tottori, Tokyo, Yamanashi, Hyogo, Kyoto, Nara Prefecture, Osaka Prefecture, Shiga Prefecture, Wakayama Prefecture, Fukuoka, Kagoshima, Kumamoto, Miyazaki, Nagasaki, Daejeon, Saga, Ehime, Kagawa, Kochi, Tokushima, Okinawa.

NOTE: uplusbatteries.com charges an additional shipping fee for orders shipped to Okinawa, please contact support@uplusbattery.com before placing your order.

Shipping to the UK

You can place your order from our UK battery store: https://batterystore.co.uk/.